Refund Policy for Immigration Forms Specialist
Thank you for choosing USCIS Form Specialist, your trusted immigration forms specialist. We are dedicated to providing you with top-notch service. Still, we understand that there may be times when a refund is necessary. Please review our refund policy carefully to understand your rights and our obligations.
Eligibility for Refunds
Service Satisfaction Guarantee
At USCIS Forms Preparer, your satisfaction is our priority. Our Immigration Forms Preparers are well trained and offer the best service. If you are not satisfied with the service provided by our USCIS Forms Specialist, you may be eligible for a refund under the conditions outlined below.
Refund Request Period
Refund requests must be submitted within 30 days of the original purchase date. Refunds will not be processed for requests made after this period.
USCIS Forms Specialist – Refund Conditions
Incomplete Services
Suppose we, as your USCIS Forms Preparer, fail to deliver the service as described on our website or in our communications. In that case, you may request a full refund.
Service Errors
If an error or issue with the service provided by our immigration forms specialist is due to our fault, you may be eligible for a partial or full refund, depending on the nature and extent of the error.
Non-Refundable Services
Certain services, including but not limited to government filing fees, expedited processing fees, and other third-party costs, are non-refundable. Our service fees for completed work are also non-refundable unless our USCIS Forms Specialist fails to deliver the service as agreed. A 20% fee will be deducted from the service’s total cost if the customer terminates the work already initiated.
USCIS Form Preparer – Refund Process
Submitting a Refund Request
To request a refund, please contact our customer service team at support@uscisformspecialist.com with your order details and the reason for your request. Our team of immigration forms specialists may ask for additional information to process your request.
Review and Response
Once we receive your refund request, our USCIS Forms Preparer team will review it and respond within three business days. We may ask for additional information to help us understand and resolve the issue.
Refund Approval
If your refund request is approved, we will process it within 24 hours. The refund will be issued to the original payment method used at the time of purchase. Please note that, depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
Contact Us
If you have any questions or concerns about our refund policy, please do not hesitate to contact us. We value your business and appreciate your understanding of our refund policy. Thank you for choosing USCIS Form Specialist, your trusted partner for all immigration form preparation needs.
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